0800 numbers
Call management software on Small Business Telephone Systems
Small business telephone system offers vast range of management and reporting solutions that give companies the ability to track, monitor and control telephony, internet, data, e-mail. The call management software generates reports that can help you to make accurate decisions about requirements for your business. Call management software is a very efficient tool if you want to track sales teams, support environments or contact centre agents, monitor employee’s telephone, internet and e-mail usage, control costs or predict peak business times, our solutions do all of these things and more. With help of internet or VoIP, then you can use it for monitoring purpose also.
Call management can be used in a wide variety of departments within any organization featuring full call management software, live ACD call statistics, a scrolling ‘ticker-tape’ agent view plus built in E-mail & internet monitoring. You can manage the call management software on desktop screen as well. The screen shows a real-time and view of telephony and data usage. Information on live ACD call statistics assists any company that needs to monitor a group of agents in a contact or call centre.
With help of call management software, you can tract following information:
• Type of calls made each day: Business calls, personal calls, etc.
• Length, Duration of calls made by each customer?
• Numbers of calls received on each extension of PBX system (0800 uk numbers)?
• Calls received on pre and post-implementation of Non geographic number (e.g. 0800 numbers)?
• How many customers does your company lose by not attending or missing the calls?
• What time of day are your phones most/least busy?
• Track the effectiveness of each marketing campaign?
Cost of Re-branding when switching to a 0800 number
Brands are valuable, and that value is a culmination of many years’ investment and commitment. Re-branding is expensive and entails some risk which is mostly in the case when you are repositioning your product or say changing its identity policy like, color palette, logo etc. but its relatively safe to change your company’s name or its contact information, for e.g. contact number.
It doesn’t cost you anything nor takes much of your time in changing your contact number especially when it comes to switching on to a 0845 number. The amount you will spend on re-branding yourself and for each call you receive will eventually pay back to you more then you could imagine.
Benefits of switching to 0845 numbers definitely overweigh all the cost associated to it. With the option of getting numbers of your own choice or those golden numbers which are available at some premium, it can now be even easier for your audience to remember your company’s new contact number. But In the end it all depends on how good your marketing skills are to create the awareness about this change.
For more information on other non geographical numbers such as 0800 numbers and 0844 numbers please contact 08 Direct.